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Trend Micro Officescan root User password reset

Autor brendon

Strangely there are no KB articles showing how to recover the root password of an Officescan v10 server. You need to log a support call with Trend and they send the following information out:

1. Backup C:\Program Files\Trend Micro\Officescan\PCCSRV\Private\AuthorStore\TrendAuthDef.xml

2. Open the C:\Program Files\Trend Micro\Officescan\PCCSRV\Private\AuthorStore\TrendAuthDef.xml file in edition.

3. Replace the Root information at the bottom of the file as shown below:

<AppUsers Maxsid=”2″>

        <AppUser Domain=”" Email=”" Fullname=”Administrator account created during installation” Sid=”S-1-9-1-2″ Pwd=”!CRYPT!523F7DC2E525044E2800FCDEA7E5D78B70C0A4165387060525E3EE66D5D2D2F460EA361E712B5F871FD473C7A6C” WinUser=”0″ Enabled=”true”/></AppUsers>

Note: Replace only the portion for the root. If there are other accounts showing please do not delete them.

4. Restart the OfficeScan Master Service.

5. Log in as root and use “trendmicro” as the password.

6. Change the root password to something more secure by going to Administration > User Accounts.

7. Click on the root account to type in the new password.

Problem Solvered :-)